Refund policy

Terms of delivery of the order:

1. Delivery of goods purchased in the Online Store is carried out to the warehouses of transport companies, where orders are issued.
2. When ordering wholesale lots, the terms and methods of delivery are agreed separately in each specific case.
3. The Seller is not responsible for the delivery time of the order, because they depend on the actions of third parties (carriers).
4. The fact of receipt of the Goods and the absence of complaints about the quality of the Goods delivered by the Delivery Services (Carrier Companies) is confirmed by the Buyer by signing the consignment note, declaration, goods receipt, invoice of the Delivery Service (Carrier Company), or in the expense invoice, goods receipt upon receipt of the goods. For its part, the Seller guarantees the shipment of the goods to the Carrier Company in the quantity specified and paid for by the Buyer, in proper quality.  After receiving the Goods, claims for external defects, quantity, completeness and presentation are not accepted.

Procedure for returning and exchanging goods of proper quality:

1. Returning goods to the Online Store is carried out at the expense of the Buyer.
2. When the Buyer returns goods of proper quality, the Online Store returns the amount paid for the goods upon return of the goods, minus compensation for the Online Store's costs associated with delivering the goods to the Buyer.

Goods of proper quality are not subject to return or exchange:

1. Orders with personalization: all orders with personalization are final sale and are not subject to return or exchange.
1.1. Orders with personalization include: * engraving; * Foiling; * Imprint; * Title page and dividers - pictures selected and presented by the customer; * Initials, logos on the pages; if you order everything other than in the photo and video, this is an individual order; * Etc.
2. Paper products: * all paper products with sewn page blocks, a block of pages for records, * individual sheets (for example, to-do sheets and their analogues), * cards, * various sizes and thicknesses of paper dividers, * perforated inserts, * etc., are final sale and are not subject to return or exchange due to the fragility of the product.
3. Discounted Product (with any discount, promotional offers): All Oops products are final sale and are not eligible for return or exchange. If you are not sure about the quality of the product, please request confirmation with a photo of any defects when placing the order.
4. Sale, Promotion, Discounted Product: All products at a promotional price are not eligible for return or exchange. For example, Black Friday sale.
5. Pre-orders: All pre-orders are final sale and are not eligible for return or exchange. This policy applies from the moment the pre-order is placed due to the nature of pre-order production.
6. Broken/damaged hardware by the recipient due to improper use (for example, placing more than 200 pages).  Leather (for example, do not set the product on fire), the thread with which the product is sewn (do not damage the thread in order to issue a return - your intentional actions automatically constitute a reason for exchange and return), products with a lid, their damage due to improper use - tearing, throwing, overflowing, watering/painting/wiping with alcohol wipes or any other chemical means is not allowed and is not a reason for returning or replacing the product.
7. ViPlanners has the right to record photos and videos of your order and if you intentionally damaged the Product, then in automatic mode such a product is not subject to exchange and return without any claims from the customer, such actions will not be considered automatically.


Procedure for receiving the goods by the Buyer:

1. Upon receipt of the Goods at the carrier's warehouse, from the courier or the Seller, the Buyer is obliged to check the external integrity of the packaging, then open it and directly verify the proper external condition of the Goods (absence of mechanical damage) and the completeness of its completeness.
2. In the event of any defects, the Buyer is obliged to record them in a drawn up act of any form. The act must be signed by the Buyer and an employee of the carrier or the Seller. Within 1 (one) day from the moment of signing the Act, the Buyer is obliged to notify the manager (the Seller's representative responsible for placing the order for the Goods) of the identified defects and agree on the replacement of the Goods.
3. The parties agreed that in case of failure to comply with the mandatory requirements of the specified procedure, the Buyer is recognized as having received the Goods in proper condition - without any mechanical damage and in full.
4. In the event of detection during the established warranty period (shelf life) of significant defects that arose due to the fault of the manufacturer of the goods (Seller), or falsification of the Goods, confirmed by the expert opinion, the Buyer, in accordance with the procedure and within the terms established by the warranty obligations of the manufacturer of the Goods, taking into account the terms of the Offer Agreement, has the right to demand from the Seller at his own discretion: 1. termination of the contract and return of the amount paid for the Goods; 2. replacement of the goods with the same or similar Goods from among those available to the Seller. 5. In such a case, if the Seller confirms the significant defects of the Goods and if the Buyer expresses his will, the money paid shall be returned to the latter to the details specified by him within 7 (seven) calendar days from the return of the Goods. 6. In cases of replacement of poor-quality Goods, payment for the carrier's services shall be made at the expense of the Seller.  7. In any case, the return of the Goods must be in the original packaging in which the Goods were received, with the preservation of the product appearance and consumer qualities of the Goods. 8. All issues not regulated in this Agreement-Offer, related to the procedure, conditions of warranty repair or replacement of the Goods in case of detection of defects during the warranty period (expiration date), are regulated in accordance with the warranty obligations specified by the manufacturer of the relevant Goods.

Rights and obligations of the parties:
1. The Seller has the right: - to unilaterally terminate the provision of services under this Agreement in the event of the Buyer's violation of the terms of this Agreement.
2. The Buyer is obliged: - to pay for and receive the order on time under the terms of this Agreement.
3. The Buyer must clearly provide a complete technical specification for the execution of the order (height, depth, thickness, drawing of the finished product). In the absence of a complete technical specification for an individual order, ViPlanners has the full right to change the dimensions and design of the finished product.
4. The Buyer has the right: - to place an order in the Online Store; - to execute an electronic contract; - to demand from the Seller the fulfillment of the terms of this Agreement.